GRI Index

We report in accordance to the GRI G4 ‘Core’ Reporting Guidelines. The GRI Index lists the most material aspects that we are reporting on this year. The Sustainability Report should be read with Transurban's 2017 Annual Report for a more comprehensive view of the Group’s overall financial performance and corporate governance.

Reported in accordance with the GRI G4 ‘Core’ Reporting Guidelines

GENERAL STANDARD DISCLOSURES

LOCATION/RESPONSE

STRATEGY AND ANALYSIS

 

G4-1

Message from the CEO

G4-2

About Transurban
Sustainability Strategy

ORGANISATIONAL PROFILE

 

G4-3

About Transurban

G4-4

About Transurban

G4-5

About Transurban > Our assets and markets

G4-6

About Transurban > Our assets and markets

G4-7

About Transurban

G4-8

About Transurban > Our assets and markets

G4-9

About Transurban
Think Long Term
Be Good Neighbours > Our People

G4-10

Be Good Neighbours > Our People
Employee data sheet

G4-11

Employee data sheet

G4-12

Be Good Neighbours > Supply chain

G4-13

Our Report

G4-14

Think Long Term > Governance
Transurban Annual Report, Financial Statements and Investor Presentations 2017

G4-15

Sustainability Strategy

Be Good Neighbours > Stakeholder engagement

Think Long Term > Governance > Memberships

Our Report

G4-16

Be Good Neighbours > Stakeholder engagement

Think Long Term > Governance > Memberships

IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES

 

G4-17

Our Report
Transurban Annual Report, Financial Statements and Investor Presentations 2017

G4-18

Our Report > Materiality

G4-19

Our Report > Materiality

G4-20

Our Report > Materiality

G4-21

Our Report > Materiality

G4-22

Performance data

Employee data sheet

Environment data sheet

G4-23

Our Report

STAKEHOLDER ENGAGEMENT

 

G4-24

Be Good Neighbours > Stakeholder engagement

G4-25

Be Good Neighbours > Stakeholder engagement

G4-26

Be Good Neighbours > Stakeholder engagement

G4-27

Be Good Neighbours > Stakeholder engagement

REPORT PROFILE

 

G4-28

Our Report

G4-29

Our Report

G4-30

Our Report

G4-31

Our Report > Contact us

G4-32

Our Report

G4-33

Our Report > Assurance

GOVERNANCE

 

G4-34

 

 

Transurban Annual Report, Financial Statements and Investor Presentations 2017

 

 

ETHICS AND INTEGRITY

 

G4-56

Sustainability Strategy

Think Long Term > Governance
Be Good Neighbours > Our people > Our values

 

ASPECT

DMA AND INDICATORS

LOCATION/RESPONSE

CATEGORY: ECONOMIC

 

ECONOMIC PERFORMANCE

G4-DMA

Generic Disclosures on Management Approach

Think Long Term

G4-EC1

Direct economic value generated and distributed

Sustainability Strategy
Think Long Term
Be Good Neighbours > Investing in communities
Transurban Annual Report, Financial Statements and Investor Presentations 2017

G4-EC2

Financial implications and other risks and opportunities for the organization's activities due to climate change

Think Long Term > Climate change

G4-EC3

Coverage of the organization's defined benefit plan obligations

Employee data sheet

G4-EC4

Financial assistance received from government

We do not receive any financial assistance from government. However, we partner with governments to deliver major infrastructure projects which may include government contributions. Ownership of these assets is returned to the government at the end of the toll concession deed.

MARKET PRESENCE

G4-DMA

Generic Disclosures on Management Approach

Not material. We operate in Australia and the USA and have a strong presence in each of these countries where we have significant investments in the development, operation and management of toll roads. Transurban seeks to attract and retain the highest quality candidates and currently pays above minimum wage, and while we do not have a local hiring policy, it is common practice to employ locally wherever practicable.

INDIRECT ECONOMIC IMPACTS

G4-DMA

Generic Disclosures on Management Approach

Sustainability Strategy
Think Long Term
Be Good Neighbours > Investing in communities
Transurban Annual Report, Financial Statements and Investor Presentations 2017

G4-EC7

Development and impact of infrastructure investments and services supported


Sustainability Strategy

Think Long Term
Be Good Neighbours > Investing in communities
Transurban Annual Report, Financial Statements and Investor Presentations 2017

G4-EC8

Significant indirect economic impacts, including the extent of impacts


Sustainability Strategy

Think Long Term
Be Good Neighbours > Investing in communities
Transurban Annual Report, Financial Statements and Investor Presentations 2017

PROCUREMENT PRACTICES

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Supply chain

G4-EC9

Proportion of spending on local suppliers at significant locations of operation

Be Good Neighbours > Supply chain > Social procurement
We maintain a number of long-term partnerships with social enterprises to support local employers and small businesses.

CATEGORY: ENVIRONMENTAL

 

MATERIALS

G4-DMA

Generic Disclosures on Management Approach

Use less
Our Report > Materiality

G4-EN1

Materials used by weight or volume

Environment data sheet

ENERGY 

G4-DMA

Generic Disclosures on Management Approach

Use less > Energy

G4-EN3

Energy consumption within the organization

Environment data sheet

G4-EN4

Energy consumption outside of the organization

Environment data sheet

G4-EN6

Reduction of energy consumption

Use less > Energy

G4-EN7

Reductions in energy requirements of products and services

Use less > Energy

WATER

G4-DMA

Generic Disclosures on Management Approach

Use less > Water, materials and waste
Our Report > Materiality

G4-EN8

Total water withdrawal by source

Use less > Water, materials and waste

Environment data sheet

G4-EN9

Water sources significantly affected by withdrawal of water

Use less > Water, materials and waste

Environment data sheet

G4-EN10

Percentage and total volume of water recycled and reused

Use less > Water, materials and waste

Environment data sheet

BIODIVERSITY 

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Regenerating our roads

G4-EN12

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas

Think Long Term > Regenerating our roads

G4-EN13

Habitats protected or restored

Think Long Term > Regenerating our roads

EMISSIONS

G4-DMA

Generic Disclosures on Management Approach

Use Less > Greenhouse gas emissions

G4-EN15

Direct greenhouse gas (GHG) emissions (Scope 1)

Use Less > Greenhouse gas emissions

G4-EN16

Energy indirect greenhouse gas (GHG) emissions (Scope 2)

Use Less > Greenhouse gas emissions

G4-EN17

Other indirect greenhouse gas (GHG) emissions (Scope 3)

Use Less > Greenhouse gas emissions

G4-EN19

Reduction of greenhouse gas (GHG) emissions

Use Less > Greenhouse gas emissions

G4-EN21

NOX, SOX, and other significant air emissions

Environment data sheet

EFFLUENTS AND WASTE

G4-DMA

Generic Disclosures on Management Approach

Use less > Water, materials and waste

G4-EN22

Total water discharge by quality and destination

Use less > Water, materials and waste

Environment data sheet

G4-EN23

Total weight of waste by type and disposal method

Use less > Water, materials and waste

Environment data sheet

G4-EN24

Total number and volume of significant spills

Environment data sheet

PRODUCTS AND SERVICES

G4-DMA

Generic Disclosures on Management Approach

Use Less

G4-EN27

Extent of impact mitigation of environmental impacts of products and services

Use Less
Think Long Term > Regenerating our roads

COMPLIANCE

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Governance

Be Good Neighbours > Health, Safety & Environment

G4-EN29

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

None

TRANSPORT

G4-DMA

Generic Disclosures on Management Approach

Use Less > Greenhouse gas emissions

Be Good Neighbours > Supply chain > Major project supply chain

G4-EN30

Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce

Be Good Neighbours > Supply chain > Major project supply chain

Environment data sheet

OVERALL

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Health, Safety & Environment

G4-EN31

Total environmental protection expenditures and investments by type

We undertake regular environmental management activities and compliance audits to comply with environmental regulations and other requirements set out in our concession deeds. The cost of these activities is part of everyday operation of our assets and is difficult to report separately.

SUPPLIER ENVIRONMENTAL ASSESSMENT

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Supply chain

G4-EN32

Percentage of new suppliers that were screened using environmental criteria

Be Good Neighbours > Supply chain

All suppliers are subject to Transurban's Supplier Sustainability Code of Practice, which includes environmental criteria.
All major contractors for infrastructure projects must address our sustainability objectives for the project in their tender.

ENVIRONMENTAL GRIEVANCE MECHANISMS 

G4-DMA

 

 

 

 

 

Generic Disclosures on Management Approach

 

 

 

 

 

Not material. Transurban may receive environmental complaints from members of the public regarding potential issues such as noise, air quality or the impact of major works. Complaints are investigated to ensure that we comply with environmental regulations.

 

 

 

CATEGORY: SOCIAL

 

SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK

 

EMPLOYMENT

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

Employee data sheet

G4-LA2

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

Employee data sheet

G4-LA3

Return to work and retention rates after parental leave, by gender

Employee data sheet

LABOR/MANAGEMENT RELATIONS

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-LA4

Minimum notice periods regarding operational changes, including whether these are specified in collective agreements

Employee data sheet

OCCUPATIONAL HEALTH AND SAFETY

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Health, Safety & Environment

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

Be Good Neighbours > Health, Safety & Environment > Employee HSE performance

TRAINING AND EDUCATION

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people > Learning and development

G4-LA9

Average hours of training per year per employee by gender, and by employee category

Employee data sheet

G4-LA10

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

Be Good Neighbours > Our people > Learning and development

G4-LA11

Percentage of employees receiving regular performance and career development reviews, by gender and by employee category

Performance and development reviews occur twice per year for all Transurban employees

DIVERSITY AND EQUAL OPPORTUNITY

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people > Diversity

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity


Be Good Neighbours > Our people > Diversity
Employee data sheet

EQUAL REMUNERATION FOR WOMEN AND MEN

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people > Diversity

G4-LA13

Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation

Employee data sheet

SUPPLIER ASSESSMENT FOR LABOR PRACTICES

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate – USA and Australia. Labour practices in these markets are thoroughly regulated.

LABOR PRACTICES GRIEVANCE MECHANISMS

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-LA16

Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms

Be Good Neighbours > Our people

SUB-CATEGORY: HUMAN RIGHTS

 

INVESTMENT

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-HR2

Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

Employee data sheet

NON-DISCRIMINATION

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people

G4-HR3

 

 

 

Total number of incidents of discrimination and corrective actions taken

 

 

None

 

 

 

FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - USA and Australia. Labour practices in these markets are thoroughly regulated.

CHILD LABOR

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - USA and Australia. Labour practices in these markets are thoroughly regulated.

FORCED OR COMPULSORY LABOR

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - USA and Australia. Labour practices in these markets are thoroughly regulated.

SECURITY PRACTICES 

G4-DMA

Generic Disclosures on Management Approach

Not material. Transurban does not ordinarily hire security personnel

INDIGENOUS RIGHTS

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Our people > Diversity > Cultural diversity

G4-HR8

Total number of incidents of violations involving rights of indigenous peoples and actions taken

None

ASSESSMENT 

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - USA and Australia. Labour practices in these markets are thoroughly regulated.

SUPPLIER HUMAN RIGHTS ASSESSMENT 

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - USA and Australia. Labour practices in these markets are thoroughly regulated.

HUMAN RIGHTS GRIEVANCE MECHANISMS 

G4-DMA

Generic Disclosures on Management Approach

Not material. Our business and suppliers are governed by the laws and labour practices of the two markets where we operate - USA and Australia. Labour practices in these markets are thoroughly regulated.

SUB-CATEGORY: SOCIETY

 

LOCAL COMMUNITIES 

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Investing in communities

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs

Extensive community consultation and impact assessment is undertaken as part of any major project.

Be Good Neighbours > Stakeholder engagement

Think Long Term > Improving our networks

G4-SO2

Operations with significant actual and potential negative impacts on local communities

Use Less > Water, materials and waste > Air quality

ANTI-CORRUPTION 

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Governance

G4-SO4

Communication and training on anti-corruption policies and procedures

Think Long Term > Governance

PUBLIC POLICY 

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Governance > Code of Conduct

G4-SO6

Total value of political contributions by country and recipient/beneficiary

Think Long Term > Governance > Code of Conduct

ANTI-COMPETITIVE BEHAVIOR

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Governance

G4-SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes

None

COMPLIANCE

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Governance

G4-SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

None

SUPPLIER ASSESSMENT FOR IMPACTS ON SOCIETY 

G4-DMA

 

 

Generic Disclosures on Management Approach

 

 

Not material. We work closely with our major suppliers for large infrastructure projects such as NorthConnex and the CityLink-Tulla widening to address impacts on local communities and wider society.

GRIEVANCE MECHANISMS FOR IMPACTS ON SOCIETY

G4-DMA

Generic Disclosures on Management Approach

Not material. Transurban may receive complaints from members of the public regarding potential issues such as account management, noise, traffic or the impact of major works. These complaints are not generally reflective of a widespread impact on society.
Complaints are investigated as required to ensure that we comply with appropriate standards, such as for our asset management and customer service.

SUB-CATEGORY: PRODUCT RESPONSIBILITY

CUSTOMER HEALTH AND SAFETY

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Road safety

G4-PR1

Percentage of significant product and service categories for which health and safety impacts are assessed for improvement

Be Good Neighbours > Road safety

PRODUCT AND SERVICE LABELING 

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Enhancing customer experience

G4-PR5

Results of surveys measuring customer satisfaction

Be Good Neighbours > Enhancing customer experience

MARKETING COMMUNICATIONS

G4-DMA

Generic Disclosures on Management Approach

Be Good Neighbours > Enhancing customer experience

G4-PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes

None

CUSTOMER PRIVACY

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Governance > Customer Privacy

G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Think Long Term > Governance > Customer Privacy

COMPLIANCE

G4-DMA

Generic Disclosures on Management Approach

Think Long Term > Governance

G4-PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

None