Stakeholder engagement

As the operator of major Australian and USA motorways, and as an ASX-listed company, we work with six key stakeholder groups that are interested in and affected by different aspects of our business.

Stakeholder engagement activity overview

Stakeholder groups

How we worked together in FY17







Business partners


Listening and responding to our stakeholders

The support of key external stakeholders including customers, communities, government and industry partners, investors and suppliers is critical to ensuring Transurban’s ongoing success, both as business and as a corporate sustainability leader.

This year we completed a comprehensive review of the ways we acknowledge, understand and respond to stakeholder areas of interest or concern. To ensure this review would deliver an accurate assessment of our performance, we applied AccountAbility’s AA1000 Standard principles in developing and conducting this research.

The review helped to confirm our understanding of key issues and opportunities for further engagement with our stakeholders. The immediate areas of focus include:

  • Empowering customer choice with improved access to information on travel options and costs
  • Better demonstrating the value of toll roads
  • Working to reduce the impact of infringement processes on people in hardship
  • Simplifying information to help customers manage accounts and payments
  • Educating customers on minimizing avoidable fees
  • Continuing to enhance Transurban’s approach to engaging communities around assets and projects

Transurban has introduced a range of programs to address the issues raised by our stakeholders, including initiatives that will enhance or complement existing programs. As we develop these responses, we will engage with the relevant stakeholder groups to ensure our responses are appropriate.

Contributing to government inquiries

In FY17, we provided submissions to two government inquiries relating to toll road infrastructure. Responding to questions raised by the inquiries, these submissions demonstrated the value we provide to road users and local communities, and the role that toll roads play as part of broader government transport strategies addressing road, rail and active transport infrastructure.

Our submission to the Senate Economics Reference Committee’s Inquiry into Toll Roads in Australia responded to the inquiry’s questions with a detailed response demonstrating how private investment in toll road infrastructure enables the delivery of key infrastructure projects earlier than would otherwise be possible.

Our submission to the NSW Legislative Council Inquiry into Road Tolling described how Sydney’s road network has benefited from the effective partnering of the public and private sectors. The current network represents more than $9 billion of investment, of which the private sector has contributed 80 per cent.

The involvement of the private sector has substantially accelerated the delivery of essential infrastructure in NSW. For example, with our contributions, NorthConnex will be delivered an estimated 10 years earlier than anticipated if the government had not involved the private sector.

In the USA, we contributed to a hearing on ‘The Use of Transportation Infrastructure Finance and Innovation Act (TIFIA) and Innovative Financing in Improving Infrastructure to Enhance Safety, Mobility, and Economic Opportunity’ with a presentation to the United States Senate Committee on Environment and Public Works.

UN Sustainable Development Goals relevant to this page