Health, safety & environment

At Transurban, Health, Safety and Environment (HSE) is part of our DNA. We are focused on providing a healthy and safe environment for our employees, contractors, customers and the community.

HSE policy and planning

Transurban’s HSE Policy outlines our commitment to ensuring we provide a healthy and safe work environment for all employees, contractors and visitors and that we minimise impacts on the environment. Our HSE Strategic Plan includes a series of actions to strengthen our HSE performance, with a focus on the development of good HSE practices and a stronger HSE culture.

Our HSE Strategic Plan has five key elements:

  • HSE leadership and capability
  • Systems and processes
  • Road safety
  • Contractor management
  • Risk management 

Transurban and its operations contractors maintain our HSE management systems. These systems aim to monitor and improve the HSE performance of our motorways and eliminate or minimise hazards and risks. Where required, these systems are certified to AS/NZS 4801 (Australia) and OHSAS 18001 (North America) for safety and health, and ISO 14001 for environment.

HSE employee engagement

This year, we communicated internally that ‘HSE is part of our DNA’, reflecting that HSE is everyone’s responsibility and is an inherent part of our work every day. One of the ways we encourage practical HSE learning for all employees is through HSE walks, providing opportunities to visit different worksites and observe the operations, risks and HSE controls. Based on key HSE risks encountered across our sites, a HSE Risks Guide for senior leaders was developed. This tool provides a series of prompts for senior leaders to better understand the key risks and their controls so leaders can better engage with employees on HSE issues. The guide covers commonly-encountered risks such as:

  • Working near live traffic
  • Working around mobile plant
  • Working at heights
  • Lifting operations
  • Confined spaces
  • Driving a vehicle

Employee HSE performance

Further emphasising that HSE is part of our DNA, HSE Key Performance Indicators (KPIs) are factored into employees performance planning and reviews, including all employees’ short-term incentive (STI) remuneration component.

Employees have individual HSE KPIs based on leading indicators of HSE culture and behavioural change, including the requirement to record HSE observations throughout the year and attend cross-functional HSE meetings to maintain awareness.

All employees also share a common set of HSE performance KPIs, a set of leading and lagging indicators measuring performance against the following four metrics:

  • Recordable injury frequency rates for employees and contractors
  • Road injury crash index ratings
  • Road safety action planning
  • Incident close-out rates



Employee injuries
per 100 million hours

Our target is to achieve zero employee injuries. In FY17, we did not meet this target, with two recordable employee injuries, equating to an Employee Recordable Injury Frequency Rate (RIFR) of 0.95 injuries per million work hours. We continue to take proactive measures to identify hazards, near misses and high-potential incidents, helping ensure HSE risks are identified and mitigated before injuries occur.


Contractor injuries
per 100 million hours

In May 2017, we were deeply saddened by the fatality of one of our contractor’s employees on the NorthConnex project. Since then, Transurban has been working closely with the Contractor, Lendlease Bouygues Joint Venture to support the family, and with Roads and Maritime Services and our NorthConnex Project team. We continue to work closely with all of our contractor partners across our road assets and projects to ensure that the highest levels of safety are achieved. Including this incident, there were 48 recordable contractor injuries in FY17 equating to a Contractor RIFR of 4.79 injuries per million work hours against a target of 6.38 for the year.  The target was based on improvement against previous years’ performance and industry benchmarks.


Incidents closed out on time

Our incident close-out target for completion of timely investigation of incidents of moderate or higher risk and near misses was 75 per cent. We closed out 77 per cent of incidents on time. We also achieved our HSE Leadership objectives by ensuring all employees completed regular HSE observations, meetings, training and awareness programs.

Our safety performance







FY17 target








Contractor RIFR

Data not available




Recordable Injury: total Lost Time Injuries and Medical Treatment Injuries
Lost Time Injury: work-related injury or illness resulting in a person losing one or more full shifts from work after the date of injury
Medical Treatment Injury: work-related incident requiring medical treatment other than first aid

Major project HSE

Transurban works with all major project construction partners to improve on-site HSE performance. In FY17, we worked with our partners on HSE initiatives including:

  • Three Steps to Home (NorthConnex) - The Three Steps to Home safety campaign highlighted three steps workers can take to get home safely every day. The campaign extended to include photos of workers’ loved ones on induction cards and on posters and bunting around the site.
  • Safety Improvement Plan (CityLink Tulla Widening) - This plan included 40 initiatives to drive HSE awareness and ownership within work crews. The implementation of the plan increased worker engagement and drove a reduction of incidents across the project. Our principal contractor, CPB, also developed a Safety Leadership Program focused on safe behaviour, effective communication and people management. This program has been extended and rolled out across other CPB sites.
  • Traffic safety trials (Gateway Upgrade North) - Trials testing the effectiveness of traffic control devices such as speed humps, speed limit signs, slow-speed night shift zones and portable boom gates were run on the project, with the view of improving worker safety. The trials led to an average speed reduction from previous nights of six kilometres per hour, and removed the need for traffic controllers to enter traffic lanes.

UN Sustainable Development Goals relevant to this page